Customer Service

A group of people smiling

Oakland Community Health Network (OCHN) Customer Services works with people, service providers, and community members to ensure the highest quality supports and services are delivered. 

Customer Service Professionals:

  • Advocate for Peoples' needs
  • Assist with problem-solving
  • Encourage self-advocacy
  • Explain Due Process options
  • Help to navigate available services
  • Listen to all sides of issues
  • Open lines of communications
  • Provide community resource information
  • Respond to complaints and grievances

Important Brochures & Handbooks