Once an individual/family calls, our access and referral specialists collect demographic information to identify the individual/family's needs. If it is determined that an access screening is necessary, the referral specialist then checks on the availability of an access screener. If an access screener is not available, the individual/family is offered the opportunity to schedule an appointment with a screener or be added to the call back queue. SUD screenings are scheduled as soon as possible and upon contact. If an individual is having difficulty getting to the RCC for a face-to-face meeting, than a phone screening can be provided.