- Determine your eligibility to receive public mental health services and assist you in the access process.
- Link you to the OCHN core service provider agency of your choice.
- Ensure you receive the best public mental health services, based on evidence-based practices and treatments plans.
- Make certain your feelings and questions are heard during the Person-Centered Planning (PCP) process so that your medical needs, life goals, and aspirations are met.
- Explain service and treatment plans in a way that is easy to understand.
- Supply you with valuable Recipient Rights and Customer Service handbooks, outlining the protection of “Your Rights” as mandated by Michigan’s Mental Health Code.
- Investigate a recipient rights complaint through the Office of Recipient Rights or SUD Recipient Rights officer if it is believed that your rights have been violated.
|MEMBER RIGHTS AND RESPONSIBILITIES|
As a person served by OCHN, you have the right to:
- Receive information about OCHN, its services, its practitioners and providers, and member rights and responsibilities.
- Be treated with respect and recognition of your dignity and right to privacy.
- Participate with practitioners in making decisions about your health care.
- A candid discussion of appropriate or medically necessary treatment options for your conditions, regardless of cost or benefit coverage.
- Voice complaints or appeals about OCHN or the care it provides.
Make recommendations regarding OCHN's member rights and responsibilities policy.
As a person served by OCHN, you have the responsibility to:
- Supply information (to the extent possible) that OCHN and its practioners and providers need in order to provide care.
- Follow plans and instructions for care that you have agreed to with your practitioners.
- Understand your health problems and participate in developing mutually agreed-upon treatment goals, to the degree possible.